Terms of service
Terms of Service
Last Updated: July 10, 2026
Welcome to First Grain. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. Acceptance of Terms
By using our website, placing an order, or accessing any of our services, you agree to comply with these Terms of Service and all applicable laws and regulations.
2. Products
We make every effort to ensure that product descriptions, images, and pricing are accurate. However, slight variations in packaging, color, or appearance may occur. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.
3. Pricing and Payments
All prices are displayed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated at checkout. Payment must be completed before an order is processed.
4. Order Acceptance
We reserve the right to refuse, cancel, or limit any order at our sole discretion. This may include orders suspected of fraud, unauthorized transactions, or pricing errors.
5. Shipping
Orders are processed and shipped according to our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
6. Returns and Refunds
As our products are grocery items, they are generally not eligible for return or refund due to hygiene and food safety reasons. If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with supporting photographs so we can review the issue and provide an appropriate resolution.
7. Customer Responsibilities
Customers are responsible for providing accurate billing, shipping, and contact information. We are not responsible for delays or failed deliveries resulting from incorrect information.
8. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of First Grain or its licensors and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, First Grain shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon posting on this website.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in the location where our business is registered.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact our customer support through the contact information provided on our website.