Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping with us.

As our products are grocery and food items, we do not accept returns or offer refunds once an order has been delivered. This policy helps us maintain the highest standards of food safety and hygiene.

No Returns or Refunds

Due to the perishable nature of food products, all sales are final. We do not accept returns, exchanges, or refund requests for products that have been delivered successfully.

Damaged or Incorrect Products

If you receive:

• A damaged package
• A defective product
• The wrong item
• A product that has expired

Please contact us within 24 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

After verification, we may offer a replacement or refund at our discretion.

Order Cancellation

Orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team through the contact details provided on our website.

Thank you for choosing us. We appreciate your trust and support.