Shipping policy
Shipping Policy
At First Grain, we are committed to delivering your orders safely and on time.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Time
- Standard delivery usually takes 3–7 business days, depending on your location.
- Delivery to remote areas may take a little longer.
Local Delivery
- We offer local delivery in selected areas.
- Local orders are typically delivered within 24–48 hours, subject to order confirmation and service availability.
- Delivery timelines may vary based on your location, weather conditions, and local circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
- Free shipping may be offered on selected orders or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking ID via email, SMS, or WhatsApp (where available), allowing you to track your shipment.
Delivery
Please ensure that the shipping address and contact details provided are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances. We appreciate your patience and understanding.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support. We are happy to assist you.